Terms & Conditions
Agreed Design Plan and Revisions
The overview of your agreed design plan and features will be detailed within your contract. Two free rounds of 'tweaked' revisions to that agreed design direction are included within the price detailed within the contract. Beyond this, each revision will incur a fee of £25, so please remember to feedback fully on your proofs when you receive them.
White Cottage Weddings understands that mistakes can happen and therefore you may amend or cancel any personalised order (non-samples) within 24 hours of purchase. Please contact us via email if you wish to amend or cancel your order, within the immediate 24 hour period after purchase.
Returns and Refunds
If you are unhappy with your sample, you can return it to us for a full refund as long as: the item is returned to us within 14 days of receipt, the item is unopened, is in it's original packaging and in orginal condition.
Non Sample Orders
As all of our non sample stationery is bespoke, personalised and made to order with customer approval throughout the design process, we are unable to offer refunds. Once a design has been signed off by the customer, stationery will then be sent to print and by which point, we are unable to remedy any mistakes within the design. However, if you have a problem with your order, please let us know as quickly as possible and we will do all we can to help.
Postage and Packaging
We always send our beautiful stationery bundles via a recorded service and because of this, in the unlikely event of them getting lost, we cannot be held responsible. We ensure all our orders are packaged well to ensure safety in the post, but we cannot be held responsible for any damage they make pick up past the point of our posting.
Postage costs are as follows: 1 - 100 items £8, 100 - 300 items £12. For quantities above 300 or for large format postage (some table plans & information boards), please ask for a bespoke quote.
Collections are welcome from our studio in Irchester, Northamptonshire, but please make us aware if you'd like to collect your items.
International Orders & Shipping
We design for and ship worldwide, yippee! Please ask for a bespoke international shipping quote.
Copyright & Reproductions
We reserve all creative and intellectual rights over designs and they may not be replicated. Individual elements within designs are either owned by or licensed to us and may not be replicated. For these reasons, we only send out low resolution proofs with our watermarks during the approval stage. Your printed designs will be of high resolution. For custom orders, we welcome examples of other work to be shown to us to be indicative of the type, style or colour that you would like to be included in our designs, however we cannot and will not copy another designer’s work, so please do not ask us to. We would never knowingly offer any product or design that infringes on another company or individual's copyright. You may not resell any product or design purchased from White Cottage Weddings.
PDF Version Requests
In line with our copyright and reproduction terms, our designs or elements within a design may not be replicated and this extends to 'PDF only' requests. In addition to this infringing on our copyright terms, we need to ensure a consistent level of quality and integrity to our products as they are a reflection of the White Cottage brand.
Please print your proofs!
We would always recommend that you print off the proofs. This will help you ensure the scale is correct & all fonts can be read at an adequate size. Please note, if your screen is not colour calibrated, the colour you see on your screen may vary very slightly to the colour when printed. iPhones and iPads sometimes make PDF colours look different to how they should appear so please keep this in mind when viewing proofs. We can supply you with colour certified proofs of your main item of stationery for a cost of £20. For a full set of print proofs, please ask for prices.
The content of this website is subject to change without notice. The material used within this website is owned or licensed to us and cannot be reproduced, in accordance with copyright law.
Health & Safety
We are not responsible for any health and safety issues surrounding our products and if harm has been received from items the buyer has purchased from us (the seller), we hold no responsibility.
We may from time to time use the stationery produced for you as part of our marketing material, feature on our website or blog.