Terms and Conditions
MINIMUM ORDERS & REPRINTS
There is a minimum order of 35 for all save the dates, wedding invitations and thank you cards. There is a minimum order of 25 evening reception invitations if ordered at the same time as wedding invitations. For foil orders, these numbers may be higher. There is a minimum order of 20 for all digital reprints and 35 for all foil reprints and reprint costs may be higher per unit than with initial order costs.
Please check and re-check your proofs as we cannot be responsible for any errors beyond the point where you ‘ok’ them. Please send all required copy using the method requested in your contract by email and please check this copy thoroughly as we will type the details as they are received. Therefore it is the customer’s responsibility to ensure that these are correct before they are sent to us.
PLEASE PRINT YOUR PROOFS!
We would always recommend that you print off the proofs. This will help you ensure the scale is correct & all fonts can be read at an adequate size. Please note, if your screen is not colour calibrated, the colour you see on your screen may vary very slightly to the colour when printed. iPhones and iPads sometimes make PDF colours look different to how they should appear so please keep this in mind when viewing proofs. We can supply you with printed proofs of your main item of stationery for a cost of £20.
For Collection orders, your personal designer will usually be in touch within 24 hours to say hi, confirm your order and ask any questions that we need to about your designs. From the point of order and when you have been able to answer any questions that we may have, you can expect to receive all your stationery within 2 - 4 weeks. However, during busy periods, this may take longer and you will be informed of your expected schedule via a timeline detailed in your contract. For custom design orders, as the design process is more detailed, the length of time the process takes will vary depending on the complexity of designs and how quickly you are able to respond to any revisions or queries. From the point of sign off of designs, you can expect to receive your stationery within 2 - 4 weeks. Again, during busy periods, this may take longer. You will be informed of your expected schedule via a timeline detailed in your contract. Flag orders: For standard orders, you can expect to receive your order within 3 - 4 weeks. An expedited service is sometimes available - this incurs an additional fee, please discuss this option prior to placing your order.
PDF VERSION REQUESTS
In line with our copyright and reproduction terms, our designs or elements within a design may not be replicated and this extends to 'PDF only' requests. In addition to this infringing on our copyright terms, we need to ensure a consistent level of quality and integrity to our products as they are a reflection of the White Cottage brand.
PRINT QUALITY, ALIGNMENT & COLOUR
We use a range of industry leading machines to achieve the highest standard of print. When printed, there may be some variation between the same colour used to print on different stocks and substrates and with subsequent print batches - please ask if you are unsure how this affects you. Whilst we do our best to centralise all designs, all printers experience a small percentage of movement during the print process. Within the print industry, a tolerance of 2mm is deemed acceptable.
Our flags are digitally printed on to high quality unwashed cotton, therefore machine washing is not recommended. Instead, we recommend delicate sponging of a soiled area, or dry cleaning. Although we press all of our flags and banners before shipping, due to them needing to be folded for transit, they may require ironing before use. Ironing on the reverse of the print with a medium high heat is recommended.
COPYRIGHT & REPRODUCTIONS
We reserve all creative and intellectual rights over designs and they may not be replicated. All designs created by White Cottage are owned by us and at no point will ownership be transferred to the customer. Individual elements within designs are either owned by or licensed to us and may not be replicated. For these reasons, we only send out low resolution proofs with our watermarks during the approval stage. Your printed designs will be of high resolution. For custom orders, we welcome examples of other work to be shown to us to be indicative of the type, style or colour that you would like to be included in our designs, however we cannot and will not copy another designer’s work, so please do not ask us to. We would never knowingly offer any product or design that infringes on another company or individual's copyright. You may not resell or reproduce any product or design supplied by White Cottage Weddings and all infringemetns will be pursued legally.
HEALTH & SAFETY
Our products are not intended as toys and may contain small or sharp pieces - please keep away from babies and small children. We are not responsible for any health and safety issues surrounding our products and if harm has been received from items the buyer has purchased from us (the seller), we hold no responsibility
HAND FINISHED ITEMS
Due to the nature of hand finished items, there may be slight differences in appearance within a batch. This includes (but is not an exclusive list) embossing, hand deckling, metallic leafing, hand painted items, items finished with eyelets, hand sewn and fabric items, wax seals and items tied with ribbon or twine.
RETURNS, REFUNDS & CANCELLATIONS
Samples: If you are unhappy with your sample, you can return it to us for a full refund as long as: the item is returned to us within 14 days of receipt, the item is unopened, is in it's original packaging and in original condition. Return postage is at customer cost - please package for safe delivery. Non Sample Orders: As all of our non sample stationery is bespoke, personalised and made to order with customer approval throughout the design process, we are unable to offer refunds. Once a design has been signed off by the customer, stationery will then be sent to print and by which point, we are unable to remedy any mistakes within the design. However, if you have a problem with your order, please let us know as quickly as possible and we will do all we can to help.
If a cancellation is made by a customer, booking fees placed are non-refundable. White Cottage reserve the right to cancel an order if they are unable to fulfill or if unreasonable requests/inappropriate conduct occurs. If White Cottage cancels an order, booking fees for work not yet started will be returned. Please note, that if work has started or any elements have been purchased for the order, an appropriate percentage of the booking fee will be retained by White Cottage. Where necessary purchases have not been made and design work not started, it is possible to transfer a booking fee to a different item than previously ordered, providing the value is the same or greater to the original order.
CUSTOMER CONTACT & CONDUCT
Please note that our working hours are between 9am and 5pm, Monday to Thursday. The enquiry, design, proofing and customer care processes are all conducted over email and we request that all communication is made in this way. Please do not contact us via social media as we may not see your message and it is very difficult to keep track of information delivered in this way. White Cottage will not tolerate inappropriate or unreasoable behaviour and such may lead to cancellation of orders.
We may use samples of the stationery produced for you as part of our marketing. This may include being showcased on our website, social media channels, at wedding shows and with prospective customers via email, post and in person at our studio. If you do not wish your samples to be included in any of these, please inform us prior to booking. If you do not want your samples of your design to be visible online, please tell us prior to booking and we will ensure that no personal data within your designs are shown anywhere online. Please note - unless expressly agreed otherwise prior to booking, elements of your stationery may still be posted online with addresses, website addresses, other contact details and bank/gift list info removed from view.