Hopefully our FAQs can answer any questions you may have but if not, please do get in touch, we love to hear from our customers!

 

Collection & Custom Design Definitions

 

Our Collections are pre-designed and ready and waiting to be personalised to fit your big day perfectly. Names, wedding details and where possible, colours and wording can all be changed to your preferences.

 

Custom designs will be bespoke & designed from scratch to the customer’s wishes.

 

Collection Personalisation

 

We can change all the wording for you, no problem! We can also drop some of the graphics off too if you'd prefer a cleaner look, at no extra cost. If you would like to make significant alterations to the design such as colour, font or format changes, please get in touch with us before you order to check the changes can be made.

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Pricing

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Both orders from our collections and custom design, are based upon the same pricing. Based on using our standard paper stocks and envelopes, prices are as follows:

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Save the Date Card (incl envelope) from £2 each
Day Invitation (incl envelope) from £2.75 each
Evening Invitation (incl envelope) from £2.75 each
RSVP Card (incl envelope) from £2 each
Information Card from £1.50 each
Custom Map Design from £45

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As prices can vary depending on your choice of detail and finish, please contact us for a bespoke quote.

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Prices are available upon enquiry for a full range of 'on the day' stationery such as table plans, menus and signage.

 

Custom Design Fee

 

Our custom design fees start from £60 for a simple venue illustration and are costed based on the complexity of the design requested. Order of stationery designed from scratch are based on collection pricing, plus a design fee. Custom design fees are detailed fully upon request of a tailored quote, but as a rough guide, for one off pieces (such as an invitation), design fees start from £85 and for full stationery suites, design fees start from £200.

Please note that we reserve the right to use any custom designs supplied to customers, as a part of our collection stationery.

 

For that extra touch of personalisation, we are able to tweak collections to include elements of custom design (such as the addition of a map or timeline), for an extra fee. Please get in touch to chat about any ideas you have.

 

Samples

 

Purchasing a sample is a great way to see the quality of the print and feel the high grade paper stock. What's more, if you go on to make a full order with us, we will deduct the price of the sample, happy days! Please note that sample purchases are non customisable.

 

Minimum Orders

 

We have a minimum order of 35 for all orders with the exception of on the day stationery.

 

Turnaround

 

For Collection orders, your personal designer will be in touch within 24 hours to say hi, confirm your order and ask any questions that we need to about your designs. From the point of order and when you have been able to answer any questions that we may have, you can expect to receive all your lovely bits and bobs within 2 - 4 weeks. However, during busy periods, this may take longer. You will be informed of your expected delivery date on receipt of your order.

 

For custom design orders, as the design process is more detailed, the length of time the process takes will vary depending on the complexity of designs and how quickly you are able to respond to any revisions or queries. From the point of sign off, you can expect to receive your stationery within 3 - 4 weeks. Again, during busy periods, this may take longer. You will be informed of your expected delivery date on receipt of your order.

 

Environment

 

Being friendly to our planet is important to us and our print partner is accredited to the Forest Stewardship Council ® (FSC®), an international organisation dedicated to promoting responsible management of the world's forests. This means that every single sheet of paper we use is FSC approved and for every tree we use another is planted.

 

Print Quality

 

We use a range of industry leading HP Indigo machines for achieving the highest standard of digital print. There may be some variation between the same colour used to print on different stocks - please ask if you are unsure how this affects you.

 

Corrections

 

Please check, re-check get your fiance to check, then get the neighbour to pop in and check your proofs as we cannot be responsible for any errors beyond the point where you ‘ok’ them. Please send all guest names, guest addresses, hymns and other required details by email and please check thoroughly as we will type the details as they are received. Therefore it is the customer’s responsibility to ensure that these are correct before they are sent to us..

 

Orders and Payments

 

Some items can be purcashed online via our shop. For all other items (including invitations), orders are made via email.

We accept payments via BACS and our account information will be provided to you at the time of order.

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Shipping

We always send our beautiful stationery bundles via a recorded service and because of this, in the unlikely event of them getting lost, we cannot be held responsible. We ensure all our orders are packaged well to ensure safety in the post, but we cannot be held responsible for any damage they make pick up past the point of our posting. Postage costs are as follows: 1 - 49 items £10, 50 - 99 items £12, 100 - 149 items £20, 150+ items (or heavier bundles of below 100) £30. For quantities above 300 or for large format postage (some table plans & information boards), please ask for a bespoke quote. Collections are welcome from our studio in Irchester, Northamptonshire, but arrange a collection date and time ahead of arrival.

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International Orders and Shipping

We design for and ship worldwide, yippee! Please ask for a bespoke international shipping quote prior to paying your booking fee/booking. International payment are due by international bank transfer and design work will commence/stationery will be sent to print upon payments clearing in our bank. Please note: your bank may charge you for this service and all charges are to be paid by the customer. White Cottage have no control over international shipping time or time your stationery may be held in customs and are not responsible for payment of import or duties.